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Refund Policy

 

Last Updated: 12-06-2025

 

At Bar & Batter, every dessert is handcrafted to order in accordance with Maryland Cottage Food Laws. Because all items are custom-made, perishable, and produced specifically for each customer, our refund, return, and cancellation policies reflect these regulations and practical limitations.

1. All Sales Are Final

Due to the perishable and made-to-order nature of our products, all sales are final.
We do not offer:

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  • Refunds

  • Returns

  • Exchanges

  • Store credit

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Once your order is confirmed and production has begun, it cannot be canceled.

2. Order Accuracy & Customer Responsibilities

Please review your order carefully before submission.
Customers are responsible for:

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  • Providing accurate contact and delivery information

  • Choosing the correct bundle size and product quantities

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We cannot provide refunds for mistakes made during order submission.

3. Shipping & Delivery Limitations

Bar & Batter may ship or deliver within Maryland only, as required by Maryland Cottage Food Law.

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Because we rely on third-party carriers, we cannot guarantee delivery times.
For this reason:

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  • Delays caused by carriers, weather, or transit issues are not eligible for refunds

  • Products damaged due to heat, cold, or carrier handling are not eligible for refunds

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All shipping estimates are approximate and cannot be guaranteed.

4. Allergies & Food Sensitivities

All items are made in a single kitchen that handles wheat, dairy, eggs, nuts, soy, and other common allergens.

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While we take care in handling ingredients, we cannot guarantee zero cross-contamination.

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For this reason, we cannot offer refunds for reactions or issues related to:

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  • Allergies

  • Sensitivities

  • Dietary restrictions

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Customers should use discretion when placing their order.

5. Order Issues & Quality Concerns

If there is an issue with your order, please contact us within 24 hours of receiving your product.

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We will review concerns on a case-by-case basis and may request:

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  • Photos

  • Order numbers

  • Details about the issue

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While refunds or replacements are not guaranteed, we will always strive to ensure a positive customer experience within the boundaries of cottage food law.

6. Contact Information

For questions regarding this Refund Policy or help with an order, you may contact us at:

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Phone: 443-584-6629
Email: barandbatter@gmail.com
Location: Annapolis, Maryland

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